- We collect anonymous statistics about your visit, like which of our pages you viewed.
- Some 3rd parties like Facebook and Google may know you visited this website, if you use their services. We can’t control them but we don’t believe this knowledge poses any threat to you.
- If you sign up with us we take great care to keep your information safe and we’ll never share it with others without your express permission.
- We never share your data with 3rd parties except to help us deliver our own services.
- Where relevant we will tell you if we plan to use your data for marketing and request your consent.
These are just the key points. If you need detail, keep reading.
Personal information collected
We collect information from you through the online forms, emails we send that you read and click, the pages you visit on our website after clicking emails or completing online forms.
Data you provide with consent is held until you withdraw that consent. Data about how you engage with us, such as reading emails and browsing web pages is held for up to 8 years from the last time you engage with us.
How your personal information is used
- Providing and personalizing our services and website
- Dealing with your inquiries and requests
- Administering orders and accounts
- Providing you with information about products and services
- Understanding what is of interest to you to improve and provide the most relevant content
We use consent and legitimate interest as the GDPR basis to store and process your data.
If at any point you would like to opt-out or withdraw previously given consent please contact us using the details at this end of this policy. All our marketing emails contain unsubscribe links.
Cookies and analytics
Google Analytics Privacy Notice
Our website uses Google Analytics to collect information about the use of our website. Google Analytics collects information from users such as age, gender, interests, demographics, how often they visit our website, what pages they visit, and what other websites they have used before coming to our website. We use the information we get from Google Analytics to analyse traffic, remarket our products and services to users, improve our marketing, advertising, and to improve our website. We have enabled Google Analytics advertising features such as remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Google Analytics collects only the IP address assigned to you on the date you visit our website, not your name or other identifying information. We do not combine the information collected using Google Analytics with Personal Data. Although Google Analytics plants a permanent cookie on your web browser to identify you as a unique user the next time you visit our website, the cookie cannot be used by anyone but Google. Google also uses specific identifiers to help collect information about the use of our website. For more information on how Google collects and processes your data, visit https://www.google.com/policies/privacy/partners/
You can prevent Google Analytics from using your information by opting out at this link: https://tools.google.com/dlpage/gaoptout
Why am I seeing ads by Google for products I’ve viewed?
Communications and Emails
When we communicate with you about our website, we will use the email address you provided when you registered as a member or user. We may also send you emails with promotional information about our website or offers from us or our affiliates unless you have opted out of receiving such information. You can change your contact preferences at any time through your account or by sending us an email with your request to: [email protected]
Sharing Information With Affiliates and Other Third Parties
We do not sell or rent your Personal Data to third parties for marketing purposes. However, for data aggregation purposes we may use your Non Personal Data, which might be sold to other parties at our discretion. Any such data aggregation would not contain any of your Personal Data. We may provide your Personal Data to third-party service providers we hire to provide services to us. These third-party service providers may include but are not limited to: payment processors, web analytics companies, advertising networks, call centers, data management services, help desk providers, accountants, law firms, auditors, shopping cart and email service providers, and shipping companies.
Sharing Information With Facebook and Google for Marketing Purposes
We may share your Personal Data with third parties for similar audience marketing purposes. Similar audience marketing is also called lookalike audience marketing. The third parties we share your Personal Data with for this type of marketing include Facebook and/or Google. Using your Personal Data, for similar audience marketing or lookalike audience marketing helps us find new audiences (users and customers) based on similar interests to yours, this helps us improve our marketing services. Your Personal Data is only shared with Facebook and Google for this type of marketing. By using our website and agreeing to our privacy notice, you are giving your consent for your Personal Data to be used for the marketing purposes described within this section.
We will not sell, barter or rent your data. We may use third party suppliers to help us process your data but only for the purposes identified in this policy.
Our website and communications may include links to third parties. We are not responsible for the privacy policies and practices of any third party to whom we link.
Your rights include:
- Request the personal data we hold about you. This may be subject to a fixed fee of £10
- Complain to a supervisory authority if you believe we have misused your data
- Withdraw consent
International information transfers
We use trusted companies to process data outside the European Economic Area. We keep shared data to the minimum necessary, review the privacy policies of those companies and only work with companies we trust to keep your data safe.
Contact information and controller
If you have any requests concerning your personal information or any queries with regard to these practices please contact the Data Protection Officer (Gary Thomson) from our website contact form or call on +44 01908 764 679
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